Supporting the Connected Home: Preventing The Internet Of Broken Things Webcast by Parks Associates


Thursday, Feb 20, 2014 - 1 pm CST | 11 am PT Co-hosted by Support.com and Parks Associates You will also have access to complim...

Thursday, Feb 20, 2014 - 1 pm CST | 11 am PT Parks Associates Frequency of Device Problems Internet of ThingsCo-hosted by Support.com and Parks Associates You will also have access to complimentary downloads of past Webcast PDFs and the whitepaper "Expanding to the Home Network: The Evolution of Premium Support." Presenters: Patrice Samuels, Research Analyst, Parks Associates James Morehead, Vice President, Product Management, Support.com, Inc. Tom Kerber, Director, Research, Home Controls & Energy, Parks Associates Despite the market enthusiasm for Internet of Things (IoT) companies and their products, the cost and complexity of installation, and the effort required by consumers to get devices to interconnect and work together, remain critical barriers to widespread adoption. As consumers adopt home automation and security systems, medical and energy management devices, and a diverse array of sensors that monitor, track, and connect the physical world, solution providers must ensure that the consumer installation and ongoing enablement experiences are seamless to reduce subscription churn and first 30-day returns. How do solution providers and their customer experience teams ensure that their solutions don’t end up in the "Internet of Broken Things"? This webcast provides insight into the ways in which technical support platforms can play a key role in the successful installation and adoption of connected home solutions while delivering superior customer experiences. Attend this webinar to learn: How the role of product and technology support needs to evolve to address the unique needs of connected home devices and systems, including proactive onboarding support and ongoing enablement. How new support tools and rich data about the connected home can reinvent interactive support. How guided workflow, in-context diagnostics, and automated solutions can increase consistency and solve rates in today’s multidevice connected homes. Register at: www.parksassociates.com/internet-of-things