Crestron partners with Domotz for remote monitoring and management for integrators
Crestron has announced a strategic partnership with Domotz to empower Crestron residential systems integrators to remotely monitor their customers’ systems, while reducing support costs and improving operational efficiencies.
Crestron will be selling the Domotz Box solution directly to residential dealers, simplifying the ordering process and allowing them to take advantage of Crestron shipping benefits.
John Clancy, VP Residential at Crestron commented on the partnership: “The ability to stay on top of their clients’ systems and diagnose issues and pre-emptively resolve them without having to open complicated VPNs or ports or roll trucks, is a game-changer for our residential dealers. It makes the Domotz Box a must-have for every project.
“This unique partnership also creates new sales opportunities for our dealers, with the ability to offer a more robust and deeply integrated solution than ever before. We couldn’t be more excited about it.”
The partnership between Crestron and Domotz includes the Domotz Pro Mobile app, Domotz Cloud, and Domotz Network Agent. The combined solution enables integrators to do everything remotely. This includes viewing all Crestron and third-party devices live on the network, monitoring network performance in real-time, receiving customisable alerts and reports, detecting and troubleshooting network and IP device problems in real-time and pre-emptively resolving them, power device on/off or reboot, making programming and configuration changes, and performing network diagnostics, maintenance and upgrades.
J.B. Fowler, chief revenue officer at Domotz, added: “Domotz is proud to be working closely with Crestron. The strength of these two companies working together creates a solution for dealers that will help them run their business more efficiently and bring a higher level of service to their clients. Dealers will be able to purchase long-term Domotz service plans directly through Crestron, making it easier to purchase and deploy systems.”