03.03.14

The Pakedge BakPak App Makes After Sales Support and Servicing a Breeze

Pakedge-BakPak-app

Pakedge Device & Software officially launched its BakPak app at ISE this year, showcasing its potential for saving installers time and mo...

Pakedge Device & Software officially launched its BakPak app at ISE this year, showcasing its potential for saving installers time and money on network management. Leveraging the latest in cloud technology, and adapting IT networking features for the custom installer, the BakPak app provides easy access to clients’ networks to perform system updates, power cycles, and maintenance from the convenience of their smartphone or tablet. Pakedge BakPak app By providing fully-functioning, remote access to every one of an installation company’s projects, BakPak can reduce the time, cost and complexity typically associated with network configuration, management, and maintenance in commercial and residential applications. Installers no longer have to travel to site to perform maintenance and trouble-shooting tasks as BakPak integrates networks on to a smartphone, tablet or computer for easy access on the go. “360°, system-wide, remote access is essential for installers seeking to improve their service offering and business profitability,” says Victor Pak, President and CEO of Pakedge, “Our improved BakPak app gives Pakedge integrators the freedom to set up, monitor and maintain their customers’ systems, as well as store and back up data, from wherever they are in the world. It’s part of our ongoing efforts to make life easier for our installers and help them serve their clients better.” BakPak provides integrators with full remote access to their customers’ networks via an Apple® iPad®, iPhone™ or Android device or web browser. Quick and easy to set up, Bakpak works in combination with Pakedge’s NP36 Cloud Appliance, allowing installers to automatically discover then configure and manage Pakedge products and other manufacturers’ devices on the network. They can review diagnostics, uptime and downtime, manage network appliances, store and back up customer data and perform remote system reboots across multiple projects 24/7, eliminating time-consuming site visits. Using BakPak, entire network-based systems can be monitored in real-time. Full project and system visibility is possible in an at-a-glance view from a single dashboard, without the need for port forwarding or DynDYS. The app enables installers to remotely power cycle the Power over Ethernet (PoE) ports on Pakedge switches and power distribution units. Installers can also establish powerful, pre-defined alerts to SMS, email or mobile push notification in the event of a fault to speed up trouble-shooting and repair. These features improve the speed and efficiency of customer service, helping installers identify and solve problems, often before they are ever discovered by the end-user. In addition, the app lets installers add multiple jobs/locations to their project databases, with multiple devices per location. They can store all their device profiles and settings on their mobile device for immediate access wherever they go. Installers can also back up all their profiles and settings to the cloud or a local device. BakPak is available free on both the Google Play store for Android devices, and the App Store for Apple devices. In addition, Bakpak can be viewed and managed from Internet Explorer, Firefox, or Chrome at mybakpak.com www.pakedge.com