SnapAV has released a new Control4 OS 3.2.2 software update which adds full support for OvrC Pro remote equipment management to all EA and CA series Control4 controllers, as well as other enhancements.
Simplifying maintenance and support for integrators, the new update gives partners the ability to remotely manage and service clients’ Control4-connected devices, allowing them to offer hassle-free service contracts, more immediate troubleshooting, reduced truck rolls and greater system insight.
“This update adds powerful remote access capabilities for all existing Control4 systems with an EA controller installed worldwide, giving our partners a new upsell tool and simplifying system maintenance and problem solving,” said Kenny Kim, vice president of product management, platform & services.
“With native OvrC integration, partners gain visibility into the entire network of connected devices, including the C4 Chime Video Doorbell, T4 Touchscreen, IP power conditioners, and more. Through enhanced diagnostic data, system health status and push alerts for device failures, OvrC makes it faster and easier to provide rapid customer service no matter where technicians are.”
In addition to this, integrators can now remotely view device health ratings and quickly diagnose and fix any issues through Zigbee Health, which is now available in Composer Pro thanks to the OS 3.2.2 update. Partners can get an overview of the entire system on the dashboard, as well as being able to switch to the device-specific view to unveil online/offline status, boot counts, and any failed communications with other Zigbee devices.
Logs can also be accessed and downloaded for different devices without needing to be on the same network.
Aesthetical improvements have also been made through the new update, including the ability for partners to synchronise the backlighting on multiple lighting dimmers, switches or keypads by designating one of them to act as an ambient light sensor for multiple follower devices. Using up to 16 follower devices per source and up to 20 sources per project, multiple lighting devices in the same wall box and in the same room will synchronise button backlighting based on the source device’s ambient light sensing.
Improvements have been made to the system security too, with V2 modules and Bus Ethernet Gateway V2 now supporting TLS 1.2, which authenticates and encrypts communication between modules and the Control4 controller.
Access Agent can also now lock down or hide access to the schedule tab or preset edit button within the thermostat UI to childproof climate settings.