Integrator launches Digital Butler service

UK integrator, New Land Solutions has unveiled a remote smart home management and maintenance service called the Digital Butler service.

The idea was developed from the aftercare service the integrator provides to some of its more high-profile clients.

Luke Newland, director, said: “Remote monitoring and engineer support is crucial when you’re running integrated systems throughout estates which span several square miles or entire office blocks. 

“Smart home tech is such a rapidly evolving space. It’s becoming so advanced but also much more widely available that when I came to the sector 15 years ago, which is really exciting. But in that time, I’ve realised not all users understand the potential these technologies have to improve our daily lives.”

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The new Digital Butler is a membership-based service that aims to fill this gap, combining remote system management and preventative maintenance to ensure a fully optimised, stress-free smart home experience, with personalised packages available to suit all systems. 
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While engineer call outs are available in select locations, Digital Butler can manage smart homes anywhere in the world remotely. This will be particularly valuable to owners of second homes or holiday homes. 

Newland recalls how the system helped one client unexpectedly: “One of our clients was approaching their holiday home by helicopter in foggy conditions. The remote management team were able to activate a security camera by the estate’s helicopter pad and stream the footage to the client’s smartphone, allowing the pilot to land safely.”

In less dramatic situations, the integrator aims to give people the enjoyment of owning a smart home while safe in the knowledge that the New Land team are dealing with technicalities in the background. He added: “Ideally, the first members will hear of faults will be in their weekly report after they’ve been resolved.”
 





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