Pulse-Eight launches global customer support centre

From today, Pulse-Eight is offering 24-hour-a-day customer support from Monday to Fridays through its new Customer Service and Technical Support Centre.

The decision to offer round-the-clock support comes following unprecedented global growth over the past year.

Starting today, Pulse-Eight customers from around the world will be able to utilise the 24/5 service if they need product support or installation assistance. Not only will the 24-hour-a-day opening benefit different time zones around the world, but it will also benefit those who are not able to work normal 9 to 5 hours at the moment due to the pandemic.

“I’m really excited we have launched this additional support service for our customers,” said Marc Waple, global director of sales at Pulse Eight. “Being designed and manufactured in the UK has seen a tremendous growth in our business over the past 12 months despite the challenges of the Covid-19 pandemic. Not being reliant on factories across the world has meant no delays in our supply chain, increasing customers from all corners of the globe who are switching to Pulse-Eight and buying our products; therefore, the need for us to offer more than the typical 9-to-5 support is essential.”

Last week, the company announced the transition of Zektor US to Pulse-Eight to unify the brands and ultimately, make products cheaper for US customers. Pulse-Eight has also promised the introduction of several new residential and commercial video and audio distribution products over coming months.