Carson Living enters UK & European market through CIE distribution

CIE is introducing Carson Living, a one-app resident experience and 24/7 remote concierge service, to the UK and European market for the first time through a new distribution partnership.

Officially launching at The Security Event in Birmingham, UK in April, Carson Living will be available in the UK through specialist IP access control distributors, CIE Group, adding to its growing portfolio of security brands which include 2N, Axis, Akuvox and Quanika.

Carson fully integrates with 2N’s IP access control and door intercom ranges as well as other third-party access devices, video monitoring and online payment brands. Prior to entering the UK and European market, Carson has already experienced a great deal of success in the US MDU and multi-family building sectors.

The platform enables instant and streamlined property management in unmanned buildings and communication between residents, staff and management, as well as providing a 24/7 remote concierge support centre.

Since it was founded in 2017 by successful property management software veterans, Carson’s new technology and remote concierge service brings the experience of living within large, staffed residential properties to smaller, unstaffed buildings, MDUs and community properties at an affordable price.

Using an intuitive mobile application and web-based user interface that integrates with access control, electronic locks, cameras, intercoms, payment and back-end accounting systems, Carson enables property management staff and residents to communicate efficiently, make payments, submit and respond to service requests, open all integrated doors, manage guests and visitor access, and to receive 24/7 deliveries at the buildings.

“Having provided innovative technology to the residential sector through 2N door entry solutions for many years, it’s a natural fit for us to represent Carson in the high growth build-to-rent market that provides developers and building owners the opportunity to improve on and provide services their tenants want and need together with reducing substantial costs with a clear return on investment,” said CIE sales director, Steve Collin. “We can see this product being adopted as the go-to solution in the remote concierge market.”

Integrating with 2N IP intercoms, the video feed can stream into the Carson app for residents and property staff and can connect intercom calls to Carson’s 24/7 call centre. With this integration, customers can enjoy Carson functionality as well as 2N intercom features within the Carson app.

The 2N intercom directory names are continuously updated through Carson, based on resident’s move-ins and move-outs being updated on the property manger’s core accounting system. Residents can also set specific hours for the Carson call centre to respond 2N intercom calls on their behalf.