The highly anticipated Customer Portal has been launched by Specifi, making it possible for partners to share it with their customers.
The provider of proposal writing and business management software for AV installers launched the new feature to streamline communication and project management between dealers and their customers.
The new Specifi Customer Portal provides a secure, user-friendly platform for both partners and their customers. It allows customers to view project details and timelines enabling customers to easily access project information before, during and after installation. Customers can use the portal to schedule service calls and request additional work using the ‘Book a Service’ feature that links directly to the installer’s calendar.
The portal facilitates secure and on-time payments to improve cash flow for installers. They are also able to share contracts, floor plans, scope of works, and more within the secure portal.
“The Specifi Customer Portal is a game-changer for AV installers in the UK, USA and across the globe,” said Matthew Booth, managing director and founder of Specifi. “This innovative tool is designed to bring our installer partners closer to their customers where they can establish a long-term relationship based on ongoing communication during the project installation and beyond. Additionally, installers benefit from the improved operational efficiency, streamlined workflows, and faster payment the Customer Portal facilitates.”