One year on and Luxul’s Customer Assurance Programme proves successful

In the first year of Luxul’s Customer Assurance Programme (CAP), 2,800 certified wired and wireless network designs have been provided to its dealer base, proving it to be a big hit in the industry.

The CAP is used to create certified designs to allow integrators to deliver Wi-Fi networks for both residential and commercial applications that are guaranteed to meet their customers’ reliability and performance requirements.

Mike Grubb, vice president of marketing at Luxul commented on its successful first year. He said: “With the dramatic rise in connected devices and high expectations users have when it comes to network dependability, our dealers have found Luxul’s Customer Assurance Programme to be a necessity in providing with Wi-Fi experience their customers expect.

“It’s been a very successful first year for the programme, and we’re looking forward to helping even more integrators with reliable installations in the year to come.”

“Without a powerful and reliable network working behind the scenes, a smart home is just a home,” added Joe Whitaker, president of Thoughtful Integrations. “While it may not get all the glory, the network is absolutely critical in delivering the experience our clients have invested in.

“Over the last year, Luxul’s Customer Assurance Programme has allowed them – and us – to rest easy knowing that their expectations are guaranteed to be met.”

To participate in the CAP, Luxul dealers simply register their projects at Luxul’s website where they provide project details and requirements. 

Luxul sales engineers can then deliver a complete custom network design, including both required and optional equipment, along with educational pages for end users explaining the importance of a reliable network, what remote management and internet content management are and their importance, as well as what interference is and how it can be accounted for in a proper design. 

Dealers are then able to install the network based on the design and complete it with a remote management platform like Domotz.

Luxul’s advanced support team is available to dealers requiring assistance configuring their certified networks, while any product experiencing a failure will be promptly replaced. If the wired or wireless network doesn’t perform as expected, Luxul will provide additional equipment at no cost to meet the integrators’ and customers’ expectations.