Snap One has announced the acquisition of Parasol, a 24/7 remote support service based on OvrC, creating new opportunities for Snap One partners to focus on running their business while increasing profitability, productivity and service levels to their customers.
The acquisition follows Snap One’s strategic investment in Parasol last year and affirms its commitment to supporting partners across the entire project lifecycle.
Snap One’s CEO, John Heyman commented: “Parasol has succeeded in popularising a powerful remote service solution that helps professional integrators reduce response times, increase monthly service revenues, and improve client experience with support. Adding to our initial investment, a full acquisition demonstrates our confidence in the service offering and the growth opportunities it offers to Snap One partners.”
Parasol will continue to support all existing customers and projects, and the company’s knowledge and experience will integrate into the larger Snap One team to aid development of future software, services and support products.
Ted Bremekamp, co-founder and director of operations at Parasol recognises the potential this acquisition brings Parasol: “Snap One and Parasol have become close partners over the last year and half, and officially joining forces allows us to focus even more on innovation and collaborative product improvement to address Snap One partners’ short- and long-term needs. We can help partners of all sizes increase their workforce efficiency while creating new revenue streams and minimising the need for cumbersome truck rolls that detract from focus on new projects and business growth.”
Parasol is a growing remote support company with more than 500 integration companies worldwide. Using Snap One’s OvrC platform, Parasol provides affordable remote management of systems that offer integrators the ability to remotely manage their installations, while at the same time earning recurring monthly revenue for their services. According to the company, 70% of support issues are solved with a single interaction and agents are available 24/7 via phone, email, chat or text.
The two companies have been working with each other for a while following Snap One forming a strategic investment in Parasol in May 2021 that complemented its acquisition of Access Networks, offering trusted networking and remote management solutions from a single supplier that operates more than 30 physical Snap One Pro Store locations across the US.
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