26.10.20

Help Lightning offers CEDIA members free trial of expertise support tool

remote-expertise-stacked
Help Lightning's expertise tool offers customers live virtual support. Photo: Help Lightning

Help Lightning has teamed up with CEDIA to offer its members a free 60-day trial of its virtual expertise product which allows integrators to assist with customer support while adhering to social distancing rules during the Covid-19 pandemic.

The company’s patented technology merges two real-time video streams so experts can virtually reach out and touch what their customer or technician is working on. 

“We think that offering it free for 60 days is a good way to kickstart your way toward the Covid-19 recovery by differentiating yourself to your customers now, when they need you the most,” explained Mike Giffin, vice president of business development for Help Lightning. 

Network Help
Photo: Help Lightning

Wendy Griffiths, CEDIA’s vice president of engagement and global development added: “We’re delighted to bring our members this great and timely offer from Help Lightning. CEDIA’s ethos is about high standard and professionalism. This software enables companies to give the quality assurance of a level of work being done, by enabling business owners and team leaders to remotely check work and save valuable time and resources travelling to each job site.”

The tool from Help Lightning does not require any new investment in hardware and no digital content creation. It works with iOS and Android mobile devices or with Google or Safari on PCs. 

The 60-day free trial for CEDIA members can be accessed here