Snap One boosted security and privacy features on its Luma x20 surveillance products, offering full control over integrators’ system access to view live and recorded video.
The manufacturer says the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally.
Notifications and integrator access are controlled through the OvrC remote system management platform.
Removing integrator access to live video and recordings ensures no misuse of the data, and there is no off-site transmission of the video without the knowledge of the owners. Once a Luma x20 installation is complete, the installer can send the client a message through the OvrC platform which the client can click through to gain full control. There is no assistance required, no passwords to remember and no port forwarding involved. Snap One the new update provides better privacy and security than traditional methods like Dynamic DNS and port forwarding.
If the installer needs to access live video for troubleshooting purposes, they can send a request via OvrC, giving the customer the option to grant access. There is an option to set a timer for integrator access, so it will automatically revert to owner-only access after a set time period.
The NDAA-compliant x20 product family is the first Luma product line to include full OvrC integration. OvrC also allows for faster setup and Snap One claims it can save up to 50% of configuration time. The Luma family of IP cameras are available in bullet, turret, and dome models from 2MP to 8MP resolution with fixed and varifocal lens options. New features include AI-powered human and vehicle detection, easy video sharing, synchronised multi-channel event playback, smooth integration with control systems and expanded Color at Night cameras.
The Luma View app features AI-filtered events, allows saving and sharing clips, lets users scrub synchronised event footage and provides them with enhanced connectivity security between mobile devices and the surveillance system. The Luma x20 experience with Luma View includes AI-enabled human and vehicle detection that triggers instant push notifications through the Luma View app and connected control systems.
Luma x20 NVRs now offer the ability to hold up to 14 terabytes per hard drive bay. The Luma x20 line can be managed through a single interface.