Snap One is investing in its cloud infrastructure to boost speed and consistency of its remote access solutions including OvrC servers.
Recent cloud investments target load-balancing and multi-cloud architectures to offer heightened global resiliency and reduce the impact of connection outages. Internal improvements to platform monitoring and event logging are being used to speed up issue identification and enhance future responses, while automated testing flags any bugs so they can be patched before impacting Snap One partners.
Evan Marty, director of product management for OvrC at Snap One, said: “What began as a remote monitoring tool is now a central platform that streamlines operations and provides installation and configuration efficiencies in addition to its core remote management functionality.
“And it’s only going to get better as Snap One accelerates the development of new features to improve the partner experience. OvrC will continue to evolve based on partner needs with the goal of optimising operations to enhance partners’ capabilities, business efficiency, customer support and profitability.”
Snap One says its infrastructure enhancements focusing on speed and reliability have already improved performance for Control4 partners and users, with recent upgrades delivering 40% faster connections between the Control4 App and OvrC servers and reducing latency for Alexa and Google Voice interactions.
For security, Snap One has invested in leading Web Application Firewalls (WAFs), improved backup and disaster recovery solutions and advanced training on secure coding, and ensured all improvements are scalable into the future. It has also implemented real-time alerts and periodic security assessments by third-party experts and internal white hat hackers while the company’s cybersecurity team expands.
